Byrne said that once he sent the email to Sony, it took less than a day for Sony employee Alex Nawabi to get in touch with the avid gamer. Nawabi informed the young player that he would tackle the matter personally, and not in an official Sony capacity. Two weeks later, Byrne received a custom PlayStation 4 controller in the mail, as well as a personal letter form Nawabi detailing the construction details behind the custom peripheral, and a promise that another one would be made should this one break.
It took over ten hours of labor to produce the one-of-a-kind Dualshock 4 controller, which took 3 different controllers to build and involved rerouting the touchpad’s inputs to the rear of the controller. Nawabi also added a heartfelt personal note at the end of the letter, once the technical instructions had been given:
Byrne said that Nawabi ‘did more than [he] ever expected’, stating on his personal Facebook page that he was currently enjoying The Division, where he has experienced no interruptions to gameplay with Nawabi’s custom controller. So far, the custom unit has held out, but it’s good to know that Nawabi has a second unit ready just in case the first one malfunctions. As if this wasn’t enough, Nawabi asked Byrne to provide feedback from the first unit so the second controller could be improved prior to being sent out.
Alex Nawabi wasn’t reachable for comment, but we’d like to commend the Sony employee for taking matters into his own hands. Gaming should be for everyone, and he helps make the medium itself a brighter and more accessible place.
Interested gamers can take a look at Nawabi’s full letter here.
Source: News12 New Jersey
